General Questions
What is LUMIAIR Eyewear?
LUMIAIR Eyewear is an eyewear brand focused on premium polarized sunglasses with lightweight comfort, modern style, and everyday sun protection.
Are your sunglasses for men or women?
Most of our sunglasses are designed with a unisex style, making them suitable for both men and women. Please check each product page for style details and fit information.
Are your sunglasses suitable for driving?
Yes. Our polarized sunglasses are designed to help reduce harsh glare, making them suitable for driving, travel, and daily outdoor use.
Do your sunglasses block UVA and UVB rays?
Our sunglasses are designed to provide UVA and UVB protection. Please refer to each product page for specific lens protection details.
What are polarized lenses?
Polarized lenses help reduce reflected glare from surfaces such as roads, water, and glass. They can make your vision feel clearer and more comfortable in bright outdoor conditions.
Shipping Questions
Do you offer free shipping?
Yes. We offer free standard shipping on orders within the United States.
Where do you ship?
We currently ship within the United States.
How long does shipping take?
Orders are usually processed within 1–3 business days. Estimated delivery time is usually 7–15 business days after the order has been processed and shipped.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Order Questions
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at alvezfernando464@gmail.com. If your order has already been processed or shipped, we may not be able to cancel or change it.
I entered the wrong shipping address. What should I do?
Please contact us immediately at alvezfernando464@gmail.com. If the order has not yet been processed, we will do our best to help update the shipping address.
Returns & Refunds
Can I return my sunglasses?
We accept return requests within 30 days after delivery. Items must be unused, unworn, undamaged, and returned in their original packaging with all accessories included.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
What should I do if I receive a damaged or incorrect item?
Please contact us at alvezfernando464@gmail.com within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and assist you.
Contact
How can I contact LUMIAIR Eyewear?
You can contact us by email at:
alvezfernando464@gmail.com
We usually respond within 1–3 business days.